FAQ

Software

I am going to file a VAT refund application to recover the VAT incurred in another EU member state following the special procedure for the non-established regulated in Council Directive 2008/9/EC. Can I use recovervat to do the follow-up of the refund procedure? How can I do it?

Yes. You must follow the following steps:

 

  1. Register in the application by entering your user name and password at the SOFTWARE menu bar of www.recovervat.com . If you are not a registered user you must subscribe to the service at the said website choosing any of the possible licensing options.
  2. To up-load a new VAT refund application the system will check that you are a registered user and you have a valid licence. If your licence is not valid (because you have consumed the total number of vat returns or exceeded the duration of the same) you will have to subscribe a new licence so to be able to upload a new VAT refund application. IMPORTANT: Be aware that the payment of the licence is not done at the website but by a bank transfer. Those dossiers opened under a licence which payment is pending will not be accessible until our Administrative Department confirms the reception of the licence fee.
  3. Complete an “Open dossier” questionnaire to identify the VAT refund application (period and EU member state where the VAT quotas to recover were incurred) for which you want to use recovervat to do the follow-up. After send the questionnaire you will receive a confirmation from the system that a dossier has been opened for the corresponding VAT refund application you want recovervat to do the follow-up along with an unique e-mail address related to the same.
  4. Go to the website of the tax authorities of your member state of residency so to complete and file the corresponding VAT refund application indicating the e-mail address provided by recovervat at the previous step as the one to which the tax authorities are to send any subsequent correspondence.
  5. The dossier generated by recovervat will contain any future correspondence through the said e-mail address and any documents related to the same (copy of the VAT refund application, copy of invoices, translations, etc) that you decide to upload. This dossier is accessible by registering at www.recovervat.com  through the SOFTWARE area at the menu bar. IMPORTANT: Those dossiers opened under a licence which payment is pending will not be accessible until our Administrative Department confirms the reception of the licence fee.

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Licencing options. Which is the cost for the use of recovervat?

You can subscribe any of the following types of licence for the use of recovervat:

 

“Limited licence”: You buy a licence which allows you to use recovervat for the follow-up of a certain number of VAT refund applications during the duration of the licence (four years), with no limit as to the number of applicants or users.

 

 

  • Licence for 1 return:           Fee    175 Euros, VAT included.

 

  • Licence for 5 returns:   Fee    750 Euros, VAT included (cost per return 150                Euros).

 

  • Licence for 10 returns:    Fee 1,250 Euros, VAT included (cost per return 125 Euros).

 

  • Licence for 30 returns:    Fee 3,000 Euros, VAT included (cost per return 100 Euros).

 

  • Licence for 50 returns:     Fee 4,000 Euros, VAT included (cost per return   80 Euros).

 

  • Licence for 75 returns:    Fee 4,500 Euros, VAT included (cost per return   60 Euros).

 

Once you reach the number of applications covered by the licence you will have to renew your licence according to any of the possible options for the case that you want to use recovervat for the follow-up of new applications.

 

Of course, you still will be maintained as registered user of recovervat without any additional charge for the follow-up of the applications you filed under previous licences. Your dossiers will be maintained in the system until there is a final pronouncement about the refund (either by the authorities or by the Courts) plus one additional year.

 

  1.   I.              “Yearly licence”: You buy a licence which allows you to use recovervat for the follow-up of an unlimited number of VAT refund applications during the duration of the licence (one year), with no limit as to the number of applicants or users. The price for this option will be negotiated in a case by case basis.

 

After the one year period is lapsed you will have to renew your licence according to any of the possible options for the case that you want to use recovervat for the follow-up of new applications.

 

Of course, you still will be maintained as registered user of recovervat without any additional charge for the follow-up of the applications you filed under previous licences or pay per return. Your dossiers will be maintained in the system until there is a final pronouncement about the refund (either by the authorities or by the Courts) plus one additional year.

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I am not a client of recovervat and want to use the application. How can I register?

Step 1:         Complete registration form: Fill-in the registration form with the requested data.

 

Step 2:     Choose licence type and select option: Select the type of licence you prefer. If a “yearly licence” (unlimited returns) you will be contacted by our Administrative Department so to agree on the conditions and payment of the licence.

 

If a “limited licence” (for a certain number of returns) choose one of the possible options.

 

Step 3:   Send form: Confirm that you have read and accepted the RECOVERVAT USER LICENCE and, if you agree, send the registration form by clicking at the button “send”.

 

You will receive an e-mail from the system confirming your registration as new client and providing you with:

 

– Your USER and PASSWORD.

 

– Your LICENCE NUMBER (pending activation).

 

From this moment you can register into recovervat so to obtain the unique e-mail address generated by system that is to be mentioned in the VAT refund application you want to do the follow-up. WARNING: However, you will not be able to access your files until you pay the fees and the licence is activated. So to avoid problems with dead-lines payment must be made within the 24 hours following the sending of the registration form.

 

Step 4:        Activate the licence: So to activate A “limited licence”: pay the corresponding fee via bank transfer to SOLUCION IGNATIUSJ.R., S.L. at the following bank account, mentioning the licence number you want to activate:

 

            IBAN: ES3621061571730173974036

            BIC/SWIFT: CECAESMM106

 

The “limited licence” will not be activated until our Administration Department confirms the payment of the corresponding fee. When this happens you will receive a reception notice with the corresponding invoice.

 

Activation of the licence will be directly done by our IT Department in case that you choose a “yearly licence”. You will have previously been contacted by our Administrative Department so to agree on the licence fee and conditions of payment. 

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I am already a registered client of recovervat but have no a valid licence, can I still register and do the follow-up of the VAT return applications I filed using the unique e-mail address provided by the system?

Yes. You still will be maintained as registered user of recovervat without any additional charge for the follow-up of the applications you filed. Your dossiers will be maintained in the system until there is a final pronouncement about the corresponding VAT refund application (either by the authorities or by the Courts) plus one additional year.

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I am already a registered client of recovervat but have no a valid licence. How can I contract a new licence (in case you choose a “limited licence type”)?

Step 1.   Register in the application by entering your user name and password at the SOFTWARE menu bar of www.recovervat.com . If a “limited licence” choose a licence option, go to the heading RENEW LICENSE at the menu bar of the application and click at the button “send”.

 

Step 2.     You will receive an e-mail from the system confirming the renewal of your licence and your LICENCE NUMBER (pending activation).

 

From this moment you can upload new VAT refund applications into recovervat so to obtain the unique e-mail address required to do the follow-up. IMPORTANT: Those dossiers opened under a licence which payment is pending will not be accessible until our Administrative Department confirms the reception of the licence fee.

 

Step 3:   So to activate the licence pay the corresponding fee via bank transfer to SOLUCION IGNATIUSJ.R., S.L. at the following bank account, mentioning the licence number you want to activate:

 

            IBAN: ES3621061571730173974036

            BIC/SWIFT: CECAESMM106

 

The licence will not be activated until our Administration Department confirms the payment of the corresponding fee. When this happens you will receive a reception notice with the corresponding invoice.

 

Renewal of the licence will be directly done by our IT Department in case that you choose a “yearly licence”.

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Can recovervat be used to follow-up any kind of VAT refund applications?

No. recovervat will only do the follow-up of the refund procedure of those VAT refund applications for which you opened a dossier following the instructions of this service.

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I have received a warning notice from the system that I have new correspondence at the e-mail address of one dossier I generated in recovervat What must I do?

You must register at the SOFTWARE menu bar of www.recovervat.com and retrieve the communication received from the authorities. If your answer is required your must send your reply through the interface of the application. Your answer will be stored at the corresponding dossier. The system will also allow you to attach files previously uploaded to the corresponding dossier through the interface of the application.

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How can I know the situation of those VAT refund applications for which I use recovervat?

You can access to all your dossiers through the SOFTWARE area at the menu bar in www.recovervat.com  by entering as registered user. The interface of the service will allow you to know the situation of the VAT refund process of all your VAT refunds applications with a dossier open in the system, as resulting from the correspondence with the authorities. You can also navigate through the dossiers generated by the system and access to their contains (correspondence crossed with the authorities, copy of the VAT refund application and documents related to the same uploaded to the system).

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Is there any risk of a misuse or loss of my data?

Recovervat is a cloud application hosted by an external cloud service provider offering standard security measures. Besides, Solucion Ignatius J.R., S.L. has the following security standards:

 

–                 Transfer of data is protected by the application of ciphering standard protocol SSL 328bit.

 

–                An Information Security Management System (ISMS) is applied in the carrying-out of its business activity.

 

–                Each recovervat user has independent space in the cloud for the storage of their own data, which can be downloaded at any moment for the case that they want to keep a security copy locally.

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How long are my data stored by recovervat?

Your dossiers will be maintained in the system until there is a final pronouncement about the corresponding VAT refund application (either by the authorities or by the Courts) plus one additional year.

 

During all his period you will be maintained as registered user of recovervat without any additional charge for the follow-up of the applications you filed.

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